Yes, we offer free shipping to most countries worldwide on most items. Please note that for orders shipped to the USA, a Delivery Duty Paid (DDP) charge applies and will be calculated at checkout. Any shipping charges for specific countries or products will always be shown clearly before you complete your order.

Orders are processed and dispatched within 1–10 business days of placing your order, depending on which of our warehouses holds your item. After dispatch, delivery typically takes 11–35 business days depending on your location and local customs clearance. If we foresee any delays, our team will update you by email. For full details, please see our Shipping Policy.

Yes. Once your order has been dispatched, we will email you a tracking number along with a link to monitor the status of your shipment in real time. Please note the tracking code may take up to 24 business hours to activate on the courier’s tracking website.

We make every effort to display products as accurately as possible. However, the actual product may look slightly different due to lighting conditions in product photography, or because the manufacturer has updated their packaging. Rest assured, we always ship the latest available product batch.

We currently accept payment through PayPal only. PayPal is a secure and trusted international payment platform. If you have any concerns about a payment, you can also contact PayPal customer service directly after completing your transaction.

Our store supports the following currencies: USD ($), GBP (£), AUD (A$), and EUR (€). You can switch your preferred currency using the currency selector in the navigation menu. All transactions are processed in your selected currency via PayPal.

You will receive a 15% off coupon in your signup confirmation email when you subscribe to our newsletter. A 10% off coupon (GET10) is displayed on the site and available to all customers.

Enter your coupon code at checkout. On the checkout page you will see an “Add Coupon” option where you can apply your code before completing your order.

Yes, the following conditions apply:

The 15% off coupon is valid for new buyers only and is for one-time use. Minimum order value: $60 USD. Maximum order value: $500 USD. Sale items are excluded.

The 10% off coupon (GET10) is valid for all buyers with unlimited use. Minimum order value: $70 USD. Maximum order value: $500 USD. Sale items are excluded.

We accept returns within 14 days of receiving your order for any of the following reasons: item is damaged, defective, or incorrectly delivered, or change of mind. To raise a return request, please contact us at support@calcuttashop.com or via our Contact Us form with your order number and reason for return. For damaged or defective items, please also include clear photographs and an unboxing video. The item must be unused, in its original condition, and in its original packaging with all tags and accessories intact. For full details, please read our Refund and Returns Policy.

Return requests may be rejected for any of the following reasons:

• The return request was raised after the 14-day window from the date of receipt
• The item shows signs of use or has been opened beyond inspection
• The item is not in its original packaging, or tags and accessories are missing
• For damaged or defective claims: no photographs or unboxing video were provided
• The damage was caused by the customer after delivery

If you believe your request was rejected in error, please contact us at support@calcuttashop.com.

We are based in Kolkata, India. All orders are dispatched from our Kolkata warehouse. We ship to 51+ countries worldwide.

Yes, your billing and shipping addresses can be different. However, please ensure you provide your full delivery address including the correct postal code / ZIP code and contact number in English.

No, you can place an order as a guest without creating an account — simply enter your delivery details at checkout and proceed to payment. However, we recommend creating an account so you can track your orders, view your order history, and enjoy a faster checkout experience in future visits.

On the My Account login page, click the “Lost your password?” link and follow the instructions. A password reset link will be sent to your registered email address. For security reasons, we are unable to send or retrieve your old password.

We can only deliver to one address per order. If you would like to send purchases to multiple addresses, please place a separate order for each destination.

Yes. Import duties, taxes, and customs clearance fees are the responsibility of the customer and are not included in our product prices or shipping charges. These vary by country and are beyond our control. By placing an order, you are considered the importer of record and are responsible for complying with your country’s import regulations. For more details, please read our Shipping Policy.

In rare cases, customs authorities in the destination country may seize or hold a package. Once your order has been handed to the courier and enters your country, it is outside our control. As the importer of record, you are responsible for complying with your country’s import laws and regulations.

If your package is seized by customs, we are unable to issue a refund unless the package is returned to us in its original, unopened condition. We strongly recommend checking your country’s import restrictions before placing an order, particularly for health, food, or regulated products. For assistance, please contact us at support@calcuttashop.com.

Order confirmation, shipping confirmation, and tracking emails are sent automatically to your registered email address. If you cannot find them in your inbox, please check your spam or junk folder. If you still cannot locate them, contact us at support@calcuttashop.com and we will resend them.

Yes, our website uses cookies to ensure it functions correctly and to improve your shopping experience. We use essential cookies (required for cart and checkout), analytics cookies (Google Analytics), and advertising cookies (Meta, Microsoft, Pinterest).

You can manage or withdraw your cookie consent at any time by adjusting your browser settings or using the opt-out options provided by each platform. For full details, please read our Privacy & Cookie Policy.