Part 1

Privacy Policy

Last updated: May 2026

At Calcutta International, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from calcuttashop.com.

This policy applies to all customers worldwide, and includes compliance with the UK GDPR, EU GDPR, and other applicable data protection laws.

1. Who We Are (Data Controller)

The data controller responsible for your personal information is:

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, username or similar identifier
• Contact data: billing address, delivery address, email address, phone number
• Transaction data: details of purchases and payments made through our site
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform
• Usage data: information about how you use our website and products
• Marketing & communications data: your preferences for receiving marketing from us

3. How We Collect Your Data

We collect data through the following means:

• Direct interactions: when you register an account, place an order, contact us, or subscribe to communications
• Automated technologies: as you interact with our website, we automatically collect technical and usage data via cookies and similar tracking technologies
• Third parties: we receive data from analytics and advertising platforms including Google Analytics, Meta (Facebook & Instagram), Microsoft Advertising, and Pinterest Ads

4. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfil your orders, including shipping and delivery
• To manage your account and provide customer support
• To process payments securely via PayPal
• To send order confirmations, tracking updates, and service communications
• To improve our website, products, and customer experience
• To measure and analyse the performance of our marketing campaigns
• To show you relevant advertising on Google, Meta, Microsoft, and Pinterest platforms
• To comply with legal and regulatory obligations

5. Lawful Basis for Processing (UK & EU GDPR)

We process your personal data on the following lawful bases:

• Contract: processing is necessary to fulfil your order and deliver our services
• Legal obligation: where we are required to process data to comply with applicable laws
• Legitimate interests: to operate and improve our business, prevent fraud, and conduct marketing analytics — where these interests are not overridden by your rights
• Consent: where you have given explicit consent, such as for cookies and marketing communications — you may withdraw consent at any time

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. The following third-party tools are active on our site and may collect data about your browsing behaviour:

• Google Analytics: measures website traffic and user behaviour. Data may be transferred to Google servers in the US. Google Privacy Policy
• Meta Pixel (Facebook & Instagram): tracks conversions and enables targeted advertising on Meta platforms. Meta Privacy Policy
• Microsoft Advertising (UET Tag): tracks conversions and enables remarketing on Microsoft Ads. Microsoft Privacy Policy
• Pinterest Tag: tracks conversions and enables targeted advertising on Pinterest. Pinterest Privacy Policy

You can manage or withdraw your consent for cookies at any time by adjusting your browser settings or using our cookie preference tool.

7. Sharing Your Data

We do not sell your personal data. We may share your data with the following categories of third parties only where necessary:

• Payment processors: PayPal, to securely process your transactions
• Logistics partners: courier and shipping companies to fulfil your delivery
• Advertising & analytics platforms: Google, Meta, Microsoft, and Pinterest — as described in Section 6
• IT and hosting providers: Hostinger, who hosts our website infrastructure
• Legal authorities: where required by law or to protect the rights of Calcutta International

8. International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your own, including India, the United States, and the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection law, including Standard Contractual Clauses where required.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order data is typically retained for up to 7 years for tax and legal compliance purposes.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data in certain circumstances
• Right to restrict processing: request that we limit how we use your data
• Right to data portability: request a copy of your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@calcuttashop.com. We will respond within 30 days.

11. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. All payment transactions are processed securely via PayPal and we do not store payment card details on our servers.

12. Cookie Policy

Our website uses cookies — small text files stored on your device when you visit our site. Some cookies are essential for the website to function, while others are used for analytics and advertising.

Types of cookies we use:

• Essential cookies: required for the website to function, including your shopping cart, login session, and currency preference. These cannot be disabled.
• Analytics cookies: Google Analytics uses cookies to collect anonymous data about how visitors use our site, helping us improve our content and user experience.
• Advertising cookies: Meta Pixel, Microsoft Advertising (UET Tag), and Pinterest Tag use cookies to track conversions and serve you relevant ads on those platforms after visiting our site.
• Preference cookies: used to remember your settings such as currency selection.

By continuing to use our website, you consent to our use of non-essential cookies. You can manage or withdraw your consent at any time by:

• Adjusting your browser settings to block or delete cookies
• Opting out of Google Analytics tracking via Google Analytics Opt-out
• Managing your ad preferences on Meta, Microsoft, and Pinterest

Please note that disabling certain cookies may affect the functionality of our website.

13. Third Party Websites

Our website may contain links to third-party websites. We have no control over and are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

15. Contact & Complaints

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

If you are based in the UK or EU and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority — for example, the Information Commissioner’s Office (ICO) in the UK at ico.org.uk.

---

Part 2

Terms & Conditions

Last updated: May 2026

Please read these Terms & Conditions carefully before using calcuttashop.com. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. About Us

Calcutta International is an international e-commerce retailer operating through calcuttashop.com. Our registered address is 213, Noapara, Sonarpur, Kolkata, 24 Parganas South, West Bengal – 700150, India.

2. Eligibility

• You must be at least 18 years of age to use our website or place an order. By using our website, you confirm that you are at least 18.
• Our website uses cookies. By continuing to use the site, you consent to our use of cookies as described in our Privacy Policy above.

3. License to Use Our Website

You may access and use our website for personal and business purchasing purposes. Specifically, you may:

1. view pages from our website in a web browser;
2. download pages for caching in a web browser;
3. print pages for your own personal use; and
4. use our website services by means of a web browser.

You must not, without our express written permission:

• republish, sell, rent or sub-license any material from our website
• reproduce, copy or redistribute content for commercial purposes
• edit or modify any material on our website
• circumvent or attempt to bypass any access restriction measures on our website

4. Acceptable Use

When using our website, you must not:

1. act in any way that causes or may cause damage to our website or impairs its performance, availability, or accessibility;
2. use our website for any unlawful, illegal, fraudulent, or harmful purpose;
3. transmit any malware, viruses, spyware, or other malicious software;
4. conduct any automated data scraping, mining, or harvesting without our express written consent;
5. use our website to collect data for direct marketing purposes;
6. violate the directives set out in the robots.txt file for our website; or
7. supply false, inaccurate, or misleading information to us.

5. Account Registration

• You may register for an account by completing the registration form and verifying your email address.
• You must not allow any other person to use your account.
• You must notify us immediately at support@calcuttashop.com if you become aware of any unauthorised use of your account.
• You are responsible for keeping your password confidential and for all activity carried out under your account.
• We reserve the right to suspend or cancel any account at our discretion without notice.

6. Orders & Payments

• All orders are subject to availability and confirmation of the order price.
• We reserve the right to refuse or cancel any order at our discretion.
• Prices are displayed in the currency shown at checkout and are subject to change without notice.
• Payment is processed securely via PayPal. We do not store your payment details.

7. Shipping & Delivery

All shipping is governed by our Shipping Policy, which forms part of these Terms & Conditions.

8. Returns & Refunds

All returns and refunds are governed by our Refund and Returns Policy, which forms part of these Terms & Conditions.

9. User Content

• If you submit any content to our website (such as reviews), you grant us a worldwide, royalty-free licence to use, reproduce, and publish that content in connection with our website.
• Your content must not be unlawful, defamatory, obscene, fraudulent, infringing of any third-party rights, or otherwise objectionable.
• We reserve the right to remove any content at our discretion.

10. Intellectual Property

All content on calcuttashop.com, including text, images, logos, and graphics, is the property of Calcutta International or its content suppliers and is protected by applicable intellectual property laws. You must not reproduce or use any content without our prior written permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
• We will not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products.
• Our total liability to you shall not exceed the value of your most recent order placed with us.

12. Breaches of These Terms

If you breach these Terms & Conditions, we may take any of the following actions:

1. issue a formal warning;
2. temporarily or permanently suspend your access to our website;
3. block your IP address from accessing our website;
4. contact your internet service provider; or
5. commence legal action against you.

13. Changes to These Terms

We may revise these Terms & Conditions at any time by updating this page. The revised terms will apply from the date of publication. Your continued use of our website after any changes constitutes your acceptance of the new terms.

14. Governing Law

These Terms & Conditions are governed by the laws of India. However, as we serve international customers, we also respect applicable consumer protection laws in your country of residence, including UK and EU consumer rights legislation where applicable.

15. Severability & Entire Agreement

• If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full effect.
• These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Refund & Returns Policy, constitute the entire agreement between you and Calcutta International regarding your use of our website.

16. Contact Us

For any questions regarding these Terms & Conditions: